xx年即將過去，回顧這一年來的工作，我在公司領導及各位同事的支援及幫助下，順利完成了公司每次分派的帶團任務。儘自己最大的努力做好每一個景點的講解工作，爭取能達到遊客百分之百的滿意，為三元國際旅行社的聲譽;以及未來的發展，貢獻著自己的力量。通過這一年的工作以及學習，我個人的工作模式又有了新的突破，工作方式也有了較大的改變，現將一年以來的工作情況總結如下：
1.在帶領旅遊團遊覽景點過程中，不再只是單一的講解景點歷史，而是結合天津近幾年的發展概況，及未來發展計劃系統講解給遊客，進而展現一個近代與現代相結合，高速發展中的天津市。
2.加深與遊客的交流，在最短的時間內融入到遊客當中。並像陪伴家人一樣對待全團每一位遊客，儘量滿足遊客所提出的要求，虛心聽取遊客的建議，以最好的服務讓每一位遊客開心而來滿意而歸
。3.在旅行社規定範圍內，為我社及個人爭取最大的經濟效益。
4.在工作過程中，不斷的像我社同事及其他旅行社導遊學習，借鑑先進的帶團模式，充實自己文化修養，進而提高自己的業務能力。
5.在接到社裡分派接團通知的情況下，提前做好行程計劃，與全陪或領隊及時溝通，以便在第一時間掌握本次團隊的第一手資料，從而更好的安排時間與行程，以避免因溝通不及時導致的時意外狀況的發生，而導致遊客的不滿。以上幾點是我個人在這一年工作中學習和總結出的經驗，同時經過這一年的工作也鍛鍊了我自己的協調辦事能力和文字言語表達能力等方面，保證了每次接待旅行團的工作都能正常順利的進行，以精神飽滿的狀態對待每一天的工作任務，熱愛本職工作，積極提高自身各項業務素質，爭取工作的主動性，具備較強的專業性;責任心，努力提高工作效率及工作質量。在這一年的工作中我個人也存在一些問題，比如工作還不夠細緻，由於個人脾氣秉性容易與同事造成不愉快等等，在未來的時間裡我會努力改正自身存在的問題，希望社領導和各位同事多幫助我，指出我的缺點和不足。
我會虛心聽取，及時改正。在新的一年裡，我決心認真提高業務工作水平，為我社經濟效益的發展貢獻自己全部力量，在新的一年裡我將在以下幾點進行加強以便於更好的完成社裡佈置下的每次帶團任務：
1.加強學習，拓寬知識面，努力提高自己的文化素養，認真學習旅遊專業知識以及相關常識。
2.關注本地旅遊業發展走向，從而在工作中對自身的不足加以調整，以較強的針對性，針對不同群體的遊客不同模式不同主題的講解。
3.及時瞭解同業競爭對手先進理念，以及新的舉措且及時向領導彙報，以便領導作出發展計劃及工作調整。
4.對內完成好每一次接團任務，對外儘自己最大努力提高三元旅行社良好聲譽。以上是我在新的一年裡為自己制定的工作方向及目標，希望在社領導和各位同事的幫助下完成，另外在xx年的工作當中，我衷心的希望社領導能夠加大力度，多方面的蒐集，聽取對我社發展有益的意見。各位同事能夠積極獻策，不遺餘力的為我社發展作出貢獻，我社可以採取獎賞制度，凡採納的意見或有利於我社發展的計劃，應給予一定的表揚物質上的獎勵，以調動每一位員工的工作積極性。新年將至，在此我提前祝徐姐楊總日進斗金，生意興隆，祝同事明年店裡爆滿(包滿)!新年大吉預祝明年咱們三元旅行社在英明神武的徐姐楊總領導下和全體同事的共同努力中再一次實現每個景點裡都是粉色的旗幟!
本人有多年的旅遊行業工作經驗，我對旅遊行業有著比較深刻的認識，同時在旅遊行業有較好的人際關係。性格開朗，交際廣泛，有較強的應變能力，對各種突發事件能做到妥善處理，能很快適應工作環境。為人細心謹慎，能與同事及客戶協調好關係，協助領導同伴做好各項工作，具有良好的團隊合作精神。
1, in tourism, traffic is always an important factor affecting the satisfaction of tourists.
(1) As people pay more and more attention to time, so go out as much as possible on the road to spend less time has become a lot of people choose the first principle of transport.
Our practice is to take "gradually northward" strategy, so take the train is the middle line of travel in the more appropriate means of transport to use. In fact, the current long-term travel options have taken a considerable proportion of the aircraft, under normal circumstances, few people will choose the ship as a tourist transport, choose to take the train tourists have reduced the trend. In the middle of tourism, almost the plane and the train par, as the ship, only a small proportion. This is the development trend of the choice of the entire tourism transport.
(2) At the same time, comfort is beginning to affect the choice of means of transport, as economic conditions improve.
Therefore, long-term tourists are willing to fly, compared with the train, more comfortable tourist trains will be more welcomed by tourists. In some lines, people prefer to ship rather than faster trains, it is standing on whether to consider the perspective of comfort. Our internship process, in between the attractions and foothold between the means of transport is also used in public transport or rental. To make class (also known as the team) to collective activities, then choose a comfortable rental is clearly not the best way. By contrast, crowded bus noisy, most of the time the lack of seats. The work arrangements for the teachers and students of the temporary rest requirements are unfavorable. This is the contradiction between the team's collective activities and the comfort of the visitors. In order to coordinate the relationship between the two, and the next factor is inseparable.
(3) the price. Price issues I am afraid the choice of transport is still crucial.
You can see a lot of tourists choose to take the train just because its cost is much lower than the plane, the price factor restricts the rapid increase in the number of tourists by plane. After all, whether the economy or most people must consider and face the problem. For example, we are students, the purpose of internships from the tourism learning, sentiment, discovery, so we will choose the price of transport, did not choose the high price of transport.
So, in fact, visitors rely on their choice of transport is their inner needs. Visitors need is not only save money and convenient, but also comfortable travel. The perfect combination of these three is not realistic, the comfortable natural means of transport prices high, convenient and fast way tourists do not necessarily adapt.
So I think travel companies, travel agencies and related departments in the development and planning of a route, we must first investigate the distinction between the larger people for tourism and how to look at the choice of transport. You need to first clear why this tourist route is the identity, or what age people design, the equivalent of the same type of tourist tours, will allow visitors to choose the means of transport to maintain relative consistency.
(4) how to find the point of convergence of traffic and tourism will also have an impact on tourists directly.
This is very important, such as our internship process, Yulin - Dongsheng this section of the road we take the means of transportation along the scenery is very beautiful, you can see the grasslands and yurts, so that the "car scenery" The way tourists will be injected into the psychological freshness, coupled with the scenery along the way, visitors will not easily feel the time in the car is very slow and have a sense of fatigue, will get to the destination to get off after the tour Process to add new vitality. On the one hand it is also a good way to visit the tour, on the other hand to meet the needs of tourists.
In this regard, the waterway should be able to learn, the Yangtze River passenger liner company has launched a holiday boat, short and full tour will bring more power to the tourism industry.
It appears that the key to success is how to target the needs of tourists in the new situation. And traffic is always related to the needs of tourists and tourists affect the important factors of satisfaction. For different types, the identity of the tourists to choose a different means of transport is to respect the self-expression of tourists. At the same time, the use of the characteristics of the means of transport to develop, develop new tourism projects is tourism and tourism relations between the sublimation.
2, as the tourism industry, design a good tourist routes, travel planning is one of the important part.
(1), the designer should be based on different needs of tourists to design a unique line.
For example, many businessmen also need to travel around to discuss their business, they travel mostly motivated by business, consumption is higher, living in high-end hotels, and come and gone; and retired elderly tourist routes should be easy, Leisure, slower pace, moderate cost and so on.
The key to the design of tourist routes is to adapt to market demand, in particular, it must maximize the needs of tourists, such as the minimum cost, the most convenient schedule and so on. Therefore, attention should be paid to the psychological and physiological needs of the main tourist activities, to facilitate the tourism activities, to improve the satisfaction and the enthusiasm of tourists, and to promote the sustainable development of tourism.
(2), the design of tourist routes should follow the "gradual" principle.
In order to meet the needs of the tourism market, we should try to rely on the original traffic lines, according to the existing tourism development base and the abundance of tourism resources, characteristics degree, combination degree and location conditions, differentiated and focused to determine the line step by step , Echelon development, to adapt to the sustainable development of tourism needs.
For example, when we visited the river in Ankang that is here to be developed, will be built to the well-being of the tourism industry is not a small benefit; in Xunyang, the station is very simple, difficult to compare with other urban railway stations. And since there are sites in the Xunyang set, indicating that this is a traffic fork, if you can tap the development of Xunyang location and its surrounding areas of tourism potential resources, if you can make a ruin into a tourist destination, to bring considerable benefits, and thus To achieve the purpose of building a better Xunyang, then this is the travel route design, tourism development.
(3) travel itinerary is a concrete manifestation of tourism routes, improve the tourism itinerary so that tourism is worthy of the name.
The internship, the itinerary is compact, no neglect arrears and other phenomena, so that we realize that as a tourist, he needs to feel full in the tourism and overwhelmed but there is no cursory. One day for a city's rapid itinerary can not help but produce two voices, "so that visitors quickly into the next destination, compact and substantial", "so that visitors feel nothing but visited the"
So I think, in the itinerary should be done in an orderly, detailed slightly properly. Which city, the main attractions and attractions with characteristics, it is worthy of our stay. The so-called brand loud, prominent features, is largely embodied in the theme, such a place, the city enough to allow visitors to linger. And not very distinctive tourist attractions do not need to spend time. Such a detailed a little, slightly contrasting detailed, and then increase the perceived opportunities of tourism, tourism, greatly increased the rate of re-visit.
(4) If the "line" put down to a simple travel in the road, on the train, aircraft and other means of transport, tour guide staff is to ease the fatigue of tourists, relax the mood of the steering wheel of tourists.
For different types of tourists for different activities, riddles, magic, etc., to deal with tourists due to tourism excitement, fatigue, irritability and other emotions. But at the same time to find the right time, when the tourists generally need to rest when tired, the tour guide is best not to disturb. The internship in the train on the way, the teacher led us to participate in a number of games, which are very good to ease our long journey of burnout.
Now, tourism has become more and more consumer fashion, the rapid development of the tourism market, through this internship, I learned to practice the process as a tourism product (tourist routes), to experience the problems of this product, and its analysis.
The effective implementation of this internship program can not do without the strong support of the school and the mentor's well-intentioned. I would like to express my heartfelt gratitude to the team members.
Tourists travel mostly to visit mountains and rivers, places of historic interest and scenic beauty, easy, entertainment, growth is their main knowledge needs. Timely grasp the tourism market dynamics, pay attention to new products, new lines of development, and in accordance with market conditions in a timely manner to introduce new unique tourist routes. At the same time for different types of tourists choose the appropriate travel transport. Is an important driving force for the vigorous development of tourism. I think, with the development of society and the tourism sector on the development of tourism efforts, China's tourism industry is bound to have a beautiful future
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